Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS511 Mapping and Delivery Guide
Prioritise ICT change requests
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICTSAS511 - Prioritise ICT change requests |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to analyse and prioritise change requests as part of managing information and communications technology (ICT) systems that undergo continual change.It applies to experienced individuals who provide technical advice, guidance and leadership in resolution of specified problems, and may have responsibility for organising others.No licensing, legislative, or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to: special purpose tools, equipment and materials industry software packages sites on which change requests may be coordinated SLAs currently used in industry business guidelines. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Classify and monitor change requests |
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Element: Determine priority settings |
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Element: Develop change analysis work plan to develop and implement changes |
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Element: Confirm change plan is complete and satisfies client |
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